APSRTC dons the role of logistics provider

If one stops and looks at the Pandit Nehru Bus Station (PNBS) in Vijayawada, they will notice a beehive of activity, with thousands of parcels being couriered every day through buses operated by the fleet to distant corners of the State. Workers move in and out with the parcels, which come in a variety of sizes and shapes.
Turning a new leaf in delivery of goods, AP State Road Transport Corporation (APSRTC) will provide courier and door-to-door delivery of goods. This is the first time in the country where a state government has stepped into the role of a logistics provider. 
The cargo wing is a significant revenue generator for the APSRTC, and the facility located in the arrival block at PNBS operates round the clock. There are five counters, three for bookings and two for deliveries. The wing is computerised and an app ( has also been developed to enable consignors to track the shipment.
Encouraged by the strong response, APSRTC authorities want to scale up operations by launching door delivery and pick-up services in Vijayawada, Visakhapatnam and Hyderabad from March 1. “The tender process has been completed and we will introduce door delivery and pick-up facility from March 1,” said G. Satyanarayana, Deputy Chief Traffic Manager (CTM) of APSRTC.
The next plan is to introduce express delivery service that will facilitate parcels and couriers to reach their destinations on the same day. The bustling parcel wing will get modern equipment for a hassle-free and quick movement of freight in the next three months. A separate communication cell with three outsourced employees and an APSRTC staffer operates exclusively for logistics.
Execution is the key 
Back in June 2016, when officials at the helm of APSRTC decided to operate their own cargo wing as part of their attempt to augment revenue, they did not expect such instant success. 
By August 2017, however, APSRTC started operating the cargo wing in a full fledged way after terminating its contract with ANL Parcel Service, and saw its revenue jumping to ₹41 crore in 2017-18 from ₹9 crore in the past. In 2016-17, when APSRTC jointly operated the cargo wing with ANL Service, it earned a revenue of ₹15.6 crore.
In the current year, APSRTC has earned ₹61.33 crore till January. “We are expecting revenue to touch ₹72 crore this fiscal,” said Mr. Satyanarayana. The increasing trend has led officials to expect a revenue of ₹125 crore next year.
While the parcel segment, comprising 90% of the operations, is the focus area now, it would shift to the courier wing next year. “We have 23,000 conductors and every bus is a transport courier. Besides adequate resources and manpower, the bus station is easily accessible to everybody.” said Mr. Satyanarayana. The Corporation is also stepping up efforts to ensure fool-proof delivery of goods without being misplaced, stolen or lost. 

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