BREAKING NEWS

Helpline: To register any issue with Indian Railways, just dial ‘139’

Indian Railways announced an integrated 'Rail Madad' Helpline number “139" for all types of queries, complaints, assistance for passengers during travel.
 
“To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey," the national transporter said in a statement adding, "it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.”
 
Indian Railways also clarified that various railway grievances helplines were discontinued last year. Moreover, helpline no. 182 would also be discontinued from 1 April, 2021, and merged into 139, it informed. The Helpline 139 will be available in 12 languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk). The new helpline does not need a smartphone to call from, it is compatible with all types of phones.
 
It may be noted that on an average basis 139 helpline receives enquiry 3,44,513 calls/sms per day. 
 
The Indian Railways also shared a lowdown on the menu of 139 Helpline number:
 
• For security & medical assistance, a passenger has to press 1, which connects immediately to a call center executive.
  • For enquiry, passengers have to press 2 and in the sub menu, information regarding PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.

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